Senior IT Support Africa

Date: 28 Mar 2025

Country: Cote d'Ivoire

Function: Information Technology

Sub-Function: Information Technology

Olam Agri ~ A differentiated, and market leading global agri-business focused on high-growth end consumption markets.
Our food, feed, fibre, agri-industrials & ag-services capabilities span 30+ countries, and we participate in global food and agri-trade flows, working with farmers and customers to connect local origins and global destinations. With a global origination footprint and processing capabilities, we transform food, feed and fibre to create value for customers and enable farming communities to prosper sustainably, to meet the changing consumption, food security and sustainability needs shaping the global food and agricultural landscape.

Job Summary

The Senior IT Support Africa will lead the implementation of SAP & SAP based upstream solution across Origins identified for the role. This will require strategizing, planning, budgeting and implementing the various customized SAP modules across multiple countries.

Job Description

Provide IT support for high-priority issues within Africa (SAP, Magento, other home grown digital applications).
Utilize Snowflake and Power BI to develop actionable business insights from data.
Serve as a Business Analyst to understand business requirements and translate them into technical design documents.
Promote and Implement IT solutions that has been built in one profit center across various profit centers, ensuring consistency and efficiency.
Generate ideas for business improvements and implement them practically
Strive to improvise on the existing solution to help business derive maximum benefit from varied IT solutions deployment
Develop small, non-integrated Power Apps solutions.
Monitor and report the usage of IT solutions through Power BI.
Identify and address issues leading to non-usage, coordinating with Central teams for resolution.
Own and deliver the project deliverables, schedules, service levels and productivity.

Profile Description

Graduate / Post-graduate
Minimum of 07 years of relevant experience in ERP domain, preferably in SAP in Agriculture / FMCG or supply chain industries
Proficiency in SAP, Power BI, and Power Apps solutions.
Certification in relevant areas of expertise is preferred.
Excellent communication skills.
Willingness to travel across Africa for short / medium term duration (Nigeria, Ghana, Cameroon, Ivory Coast, Chad, Togo, Congo).
Positive attitude and eagerness to learn new things.
Ability to collaborate effectively with various departments.
Strong problem-solving capabilities.
Experience in data analysis and reporting.
Understanding of manufacturing business processes.

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.