Application Lead - IT Application Support

Date: 29 Jul 2025

Country: Nigeria

Function: Information Technology

Sub-Function: Information Technology

Olam Agri ~ A differentiated, and market leading global agri-business focused on high-growth end consumption markets.
Our food, feed, fibre, agri-industrials & ag-services capabilities span 30+ countries, and we participate in global food and agri-trade flows, working with farmers and customers to connect local origins and global destinations. With a global origination footprint and processing capabilities, we transform food, feed and fibre to create value for customers and enable farming communities to prosper sustainably, to meet the changing consumption, food security and sustainability needs shaping the global food and agricultural landscape.

Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues
- Provide timely and effective solutions to user queries and incidents
- Perform root cause analysis and implement preventive measures
Manage SAP Incidents and Service Requests:
- Prioritize and manage incidents and service requests
- Adhere to defined SLAs and KPIs
- Escalate issues to relevant teams as needed

Job Description

Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player

Profile Description

Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
Ensure the stability and optimal performance of our SAP applications.
Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
Champion continuous improvement for application support processes.

Requirements

Minimum 8 years of hands-on experience with SAP applications.
Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
Excellent analytical skills with a strong aptitude for data analysis and management reporting.
Experience in leading and managing IT projects, particularly within SAP.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
Proactive, problem-solving mindset with a commitment to continuous improvement.

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.