Application Lead - IT Application Support

Date: 27 Aug 2025

Country: Nigeria

Function: Information Technology

Sub-Function: Information Technology

Olam Agri ~ A differentiated, and market leading global agri-business focused on high-growth end consumption markets.
Our food, feed, fibre, agri-industrials & ag-services capabilities span 30+ countries, and we participate in global food and agri-trade flows, working with farmers and customers to connect local origins and global destinations. With a global origination footprint and processing capabilities, we transform food, feed and fibre to create value for customers and enable farming communities to prosper sustainably, to meet the changing consumption, food security and sustainability needs shaping the global food and agricultural landscape.

Job Description

As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria. This role demands technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Provide Level 2/3 SAP Application Support

Troubleshoot and resolve complex SAP issues.
Deliver timely and effective solutions to user queries and incidents.
Conduct root cause analysis and implement preventive measures.

Manage SAP Incidents and Service Requests

Prioritize and manage incidents and service requests in alignment with defined SLAs and KPIs.
Escalate issues to relevant teams when necessary.

Key Deliverables

Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
Strong understanding of SAP master data requirements.
Prior experience in managing SAP service requests (L1 tickets).
Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
Experience working on key projects involving SAP and other applications.
Effective individual contributor and collaborative team player.

Strategic Effectiveness

Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
Ensure stability and optimal performance of SAP applications.
Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring delivery within scope, time, and budget.
Analyze and interpret data to generate insightful management reports for informed decision-making.
Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
Champion continuous improvement in application support processes.

Requirements

Minimum of 8 years of hands-on experience with SAP applications.
Proven experience in managing Level 1 application support in a manufacturing environment.
Strong analytical skills with a keen aptitude for data analysis and management reporting.
Demonstrated experience in leading and managing IT projects, particularly within SAP.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
Proactive, problem-solving mindset with a commitment to continuous improvement.

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.