Application Support_SAP

Date: 9 Dec 2024

Country: Nigeria

Function: Information Technology

Sub-Function: Information Technology

Olam Agri ~ A differentiated, and market leading global agri-business focused on high-growth end consumption markets.

Our food, feed, fibre, agri-industrials & ag-services capabilities span 30+ countries, and we participate in global food and agri-trade flows, working with farmers and customers to connect local origins and global destinations. With a global origination footprint and processing capabilities, we transform food, feed and fibre to create value for customers and enable farming communities to prosper sustainably, to meet the changing consumption, food security and sustainability needs shaping the global food and agricultural landscape.

Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues
- Provide timely and effective solutions to user queries and incidents
- Perform root cause analysis and implement preventive measures
Manage SAP Incidents and Service Requests:
- Prioritize and manage incidents and service requests
- Adhere to defined SLAs and KPIs
- Escalate issues to relevant teams as needed

Job Description

Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player

Profile Description

Understand the SAP solutions
Understand the business processes on identified products
Provide training to core team, operational and support consultants
Understand new requirements from businesses, discuss with the central IT team on possible solutions and deliver the same under defined timelines
Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 3-5 years of experience in SAP application support, preferably in a manufacturing or trading environment
Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.