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Internal Communication Specialist

Date:  3 Jul 2024
Country:  India
Function:  Information Technology
Sub-Function:  Hosted Functions


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

The Social Media Specialist will be responsible for creating & administering content across all social media platforms and will be focusing towards building a strong brand presence. He/she may also monitor site metrics, respond to comments, and oversee creative design.

Job Description

  • Support the effective execution of internal communication strategies.
  • Build on Olam’s internal communications platforms such as enterprise social network (ESN), social messaging channels based on audience needs and preferences
  • Increasing and improving user engagement for ESN and social messaging channels
  • Work closely with editors and colleagues in different countries to deliver great content (articles, videos, stories) to global and local employees for better community engagement on ESN
  • Conceptualise storyboards and develop creative ideas for videos, graphics, creatives and all other communications collaterals for ESN
  • Work closely with internal designers and video editors to manage the production process of creatives and collaterals  
  • Monitor metrics regularly to ensure performance
  • Identify trends and opportunities to deliver actionable insights to improve strategy and user experience
  • Provide ongoing actionable insights into campaign performance to relevant stakeholders
  • Keep abreast with the latest social media best practices and technologies and repurpose them internally

Profile Description

  • Undergraduate or Postgraduate in Journalism, Marketing, Communications, or a related discipline with 3 years of experience or more as a social media specialist, preferably for global organisations
  • Ability to think independently and multi-task
  • Exceptional spoken and written English communication skills
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Excellent knowledge of Facebook, LinkedIn, Instagram, and other social media best practices
  • Experience with doing audience research
  • Good understanding of social media KPIs
  • Good stakeholder management and attention to details, awareness of deadline 
  • Build positive and effective relationships across all levels and functions of the organisation to deliver required results
  • Ability to work effectively in a team-oriented, global and multicultural environment
  • Some local and international travel may be required

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

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