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SLM Analyst

Date:  18-Mar-2023
Country:  India
Function:  Information Technology
Sub-Function:  Management & Support


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Job Description

The objectives of Service Level Management Analyst are to Define, document, agree, monitor, measure, report, and review the level of services that are being provided. Make sure that the targets which are set are precise and assessable. Monitor the levels of customer satisfaction and improve them.

Key Deliverables

  • Monitoring SLA performance for compliance with organizational needs and requirements.
  • Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence
  • Implement improvement initiatives identified in Service Reviews
  • Providing the performance data required to make informed decisions regarding SLAs


  • MBA Graduate with 0-2 years of work experience years in a corporate work environment
  • Preferably streams MBA Operations/ MBA IT 
  • Should have familiarity with MS - Office skills
  • Good communication, interpretation, and comprehension skills, proactive and good in numbers

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

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