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Lead Engineer - Desktop Support

Date:  08-Jun-2021
Country:  India
Function:  Information Technology
Sub-Function:  EUS & Service Desk


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

This is a lead role for Desktop IT support for a Chennai-based office with 2000+ endpoint/user groups. This role needs the competency of the day-to-day operation of end-users related issues/hardware issues resolving it within the SLA. This position needs to connect with different OEMs for the endpoint devices. Also, he/she should envisage and firmly couple with the latest industry solution for End users.  He needs to manage/track assets in the Asset management tool for the office.

Job Description

  • Able to lead the team of Engineers and coordinate and work with cross-functional teams.
  • Desktop management tools administration support; Desktop Central, SCCM etc.
  • Maintains the H/W inventory and asset management in the tool.
  • Handling Hands and feet IT support on the ground.
  • Should have good knowledge and experience on the IT asset management
  • Well versed in Different OEM Laptop and desktop Hardware issues.
  • Team Handling experience (4-5 people in the team)
  • Experience in Modern hardware and devices as IT office guy and aware of the current market trend on the devices.
  • Experience different Bluetooth devices/video walls/ conference room experience.
  • Experience on any ITSM tool for reporting and ticket analysis.
  • Managing the End point compliance ensure no deviation.
  • Possess good Windows 10 Imaging experience or knowledge.


Profile Description

  • Microsoft Certification (MCSE) or equivalent certification in relevant programs would add weightage to the profile
  • Good hands-on windows 10 troubleshooting in various build versions also with other application like office365, VPN solutions etc.
  • Ability to troubleshoot end-user issues have good infrastructure knowledge.
  • Must have worked for managing large 500-1000+ end user devices managing their endpoints.
  • Strong communication and documentation skills, flexible to adapt to a rapidly changing environment
  • Positive attitude, self-motivated individual, good team player, ability to lead and manage team while resolving team conflicts
  • Able to prioritize/manage tasks and supporting team involved across multiple work streams with strong analytical, logical reasoning and problem-solving skills


Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

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