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Senior Lead Engineer - Salesforce Architect 1

Date:  29-Jul-2022
Country:  India
Function:  Information Technology


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

Salesforce Architect will lead and own the implementation, support, and upgrades of CRM solutions across regions and multiple business units. It requires strategizing, planning, architecting, budgeting, supporting, and collaborating with internal and external teams. 

Job Description


  • Manage and deliver all phases of Salesforce Sales Cloud CRM implementation 
  • Direct internal stakeholders regarding the implementation of Sales Cloud Solution 
  • Conduct & facilitate discovery and design sessions 
  • Develop business requirements and functional Design to shape cloud solutions effectively 
  • Design overall Salesforce architecture concept and SaaS ecosystem 
  • Build integration solutions between the CRM platform and other ERP systems such as SAP  
  • Driving project from Design through the deployment phase  
  • Monitor execution and manage change requests 
  • Contribute to Sales cloud Demos and Proposals 
  • Manage internal Sales Cloud admin team as well as work effectively with SI. 
  • Manage and troubleshoot issues and ensure the utmost customer satisfaction.

Profile Description

  • Bachelors, Engineering or Master's degree in related technical field with at least 12-14 years of experience required
  • Hands on Experience in implementing Sales Cloud CRM solution. Proven track record of successful delivery of the solutions.
  • Extensive experience in use of Project Management life cycle tools. Complete SDLC methodologies such as Waterfall, Agile and Scrum.
  • Proficiency in training employees on project Standards, Tools, Best practices.
  • Ability to understand and review technical documentation, including Project plans, test procedures and design documents
  • Experience Managing Salesforce CRM for at least 5-10 implementations mandatory.
  • Minimum 7-10 years of hands on experience working as Salesforce Consultant
  • Demonstrated understanding of Project Management processes, strategies and methods
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head-off obstacles
  • Salesforce Certifications mandatory
  • PMP and/or Agile certification preferred

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

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