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Process Improvement Specialist

Date:  23-Nov-2022
Country:  India
Function:  Olam Global Business Service
Sub-Function:  Core


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

The Operational Excellence [Process Improvement] Specialist is responsible to instill continuous improvement culture across the areas supported through Six-sigma & Lean approach coupled with technological advancements that can be implemented in assigned process. Adhere to SOAR framework [Simplify, Optimize, Automate & Replicate] and drive efficiency improvements across assigned processes. Will be an individual contributor role and will be reporting to Operational Excellence head.

Job Description

  • Spearhead Continuous / Process Improvement projects across assigned tower / processes
  • Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization]
  • Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90-day action plans and improve the maturity as deemed required
  • Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process
  • Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting-edge leading technology solutions
  • Implementing of Industry leading practice metrics – right from metric selection, measurement system analysis & validation all the way to implementation coupled with monitoring and improving them to achieve beat in class performance

Profile Description

  • Trained Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution – Minimum
  • Minimum 8 years of overall Work experience out of which 4 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role specifically in Finance Operations & should have worked on CI projects] preferably from services industry [BPO / Shared service centre / Global business services]
  • Exposure to leading Technology / RPA solutions will be an added advantage
  • Exposure to Process Discovery & mining practices will be an added advantage

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

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