Apply now »

Manager, Supply chain operations

Date:  11-Sep-2021
Country:  India
Function:  Olam Global Business Service
Sub-Function:  Spices & Tomatoes


About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to 'Re-imagine Global Agriculture and Food Systems', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

Supply chain Managers are responsible for Overseeing and managing Company’s overall Supply chain and Logistics strategy and Operations to maximize the process efficiency and productivity. In addition, they play a crucial role in developing and maintaining good relationships with vendors/distributors/Customers.
Plan and implement the overall supply chain strategy
Determine key supply chain KPIs
Collaborate with Sales, Operations, and Customer Service teams 
Identify process bottleneck and implement solutions in a timely manner
Train and evaluate team members and provide constructive Feedback
Work with other functions like finance, IT, and origin teams and ensure business flow is seamless
Build and maintain good relationships with Customers and other internal/external stakeholders
End to End Logistics Process management in SAP
Shipping & Logistics: Letters of credit (At sight, Usance), BFC, CAD, TT- Payment Process; Imports/Exports Documentation (Sea & Air Freight); Shipment Tracking, Transportation etc.


Job Description

Order Management
The OM Manager has responsibility for managing customer order activity through the order fulfillment cycle. Responds to customer inquiries by ensuring the Teams research status for shipments, past dues and expedites. The position requires excellent verbal and written communication skills, and requires independent analysis, decision-making skills and using prior experience and knowledge of company policies and procedures to resolve non-standard problems
The OM Manager has a significant impact to the financial management of Olam revenue stream. The individual is required to work with various departments and levels of management to resolve customer issues. 
The OM Manager will demonstrate expertise in problem solving, bringing new ideas and creative solutions to existing processes and issues. This individual will act as a mentor by providing leadership and expertise within the department. 
The OM Manager will also serve as an escalation point to assist in resolving issues with orders

Project Management 
Perform Benchmarking, Identification, Approvals, Onboarding, Auditing, Ongoing Operations – end to end Supply Life Cycle Management (SLC) 
The OM Manager will be primarily responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
Assist with organizing management, operational, and ad hoc meetings
Service Level Agreement (SLA) performance: Continuously measure, manage and improve supplier actual performance against negotiated SLA. Continuous tracking, KPI reporting, via dashboards.
On-time delivery: Measure, report and action to improve service and delivery performance.
Ongoing cost productivity: Measure, report and action cost productivity as a function of market pricing.
Knowledge Transfer- Train, induct and work closely with the OGBS incumbents at various levels to deliver the targets.



Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

Apply now »